When is shipping free?
We offer free shipping under the following conditions:
- Austria: Orders over €35
- Other EU countries and United Kingdom : Orders over €49
What are the shipping costs for smaller orders?
Shipping costs for orders below the free shipping threshold are as follows:
| Destination | Order Value | Shipping Cost |
|---|---|---|
| Austria | Below €35 | €4 |
| Other EU Countries and United Kingdom | Below €49 | €7.40 |
| Rest of the World | Below €190 | €20 |
Can I return my order?
Yes, you can return any item within 30 days of purchase — no questions asked.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer.
What are the conditions for returns?
- The item must be unused and in its original condition.
- All original packaging and accessories must be included.
- The return must be securely packed to avoid damage.
How do I request a return?
Please contact our support team or use the contact form on our website to request a return and receive return instructions.
When will I receive my refund?
Once we receive and inspect your returned item, your refund will be processed within 3 to 4 business days.




